Find answers to common questions about your order, delivery, returns, products and payments.
If you still need assistance after checking the information below, you can contact us using the form at the end of this page. We aim to respond within 1–3 business days.
Each item is made to order. Your estimated delivery timeframe will be shown at checkout and included in your order confirmation.
Delivery estimates include both preparation and shipping. Although we aim to deliver within the estimated timeframe, delays may occasionally occur because of couriers, customs or circumstances outside our control.
Where tracking is available, you will receive a shipping confirmation email containing a tracking link after your order has been dispatched.
Tracking information may take a short time to update. If the estimated delivery timeframe has passed, check the tracking details before contacting us at info@theologieclothing.com with your order number.
Contact us as soon as possible if you need to cancel your order or request a change.
Because orders move into production quickly, we cannot guarantee changes to the product, size, colour or delivery address once production has started.
Your right to cancel an eligible online purchase after delivery is explained in our Returns and Refund Policy.
You may tell us that you wish to cancel and return an eligible item within 14 days of receiving your order. After notifying us, you must send the item back within a further 14 days.
Return conditions, instructions and responsibility for return postage are explained in our Returns and Refund Policy.
Faulty, damaged, incorrect or misdescribed items are handled separately in accordance with your statutory rights.
Contact us promptly at info@theologieclothing.com and provide:
We will assess the matter and provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a repair, replacement, price reduction or refund.
Check the size guide, product measurements and product-specific fit recommendation on the relevant product page before placing your order.
Fit may vary between garments, so the same labelled size may not fit identically across every product. Where you are between sizes, follow the guidance provided for the individual garment.
Products within the same order may be prepared or dispatched from different fulfilment locations. They may therefore arrive in separate packages, through different couriers or on different dates.
Where available, separate tracking information will be provided for each dispatched package.
No. You can place an order as a guest where guest checkout is available.
Creating an account can make it easier to view your order information, manage your customer details and access any account features available through Theologie Clothing.
Select the account icon in the website header or use the link below.
Enter your email address and follow the instructions sent to your inbox to create or access your account. Use the same email address associated with your orders so that available order information can be linked correctly.
From your account, you may be able to:
Changes made to your account will not automatically update an order that has already been placed.
Select the sign-in option and enter the email address linked to your account. Follow the instructions sent to your inbox to access your account.
Check your spam or junk folder if the email does not arrive. If you still cannot access your account, contact info@theologieclothing.com for assistance.
Sign in to your account and open the available account settings to update your customer information.
Please note that changes made to your account will not automatically update an order that has already been placed. Contact info@theologieclothing.com as soon as possible if you need to request a change to an existing order.
Each item is made to order, so delivery times include both preparation and shipping.
Estimated delivery times are:
UK orders: 4–8 business days
International orders: 7–15 business days
Your estimated delivery timeframe will also be shown during checkout. These are estimates rather than guaranteed delivery dates, as courier, customs or other external delays may occasionally occur.
Where tracking is available, you will receive a shipping confirmation email containing a tracking link once your order has been dispatched.
Tracking information may take a short time to update after dispatch. If your estimated delivery timeframe has passed and the tracking has not updated, contact info@theologieclothing.com with your order number.
Yes. We deliver to selected international destinations.
Available countries, delivery charges and estimated delivery times will be shown at checkout. We do not currently deliver to countries within the European Union.
Orders may be prepared and dispatched from different fulfilment locations depending on the product, stock availability and delivery destination.
This may include locations within the UK or overseas. The dispatch location does not affect your rights as a customer.
Products within the same order may be prepared or dispatched from different fulfilment locations. They may therefore arrive in separate packages, through different couriers or on different dates.
Where available, separate tracking information will be provided for each dispatched package.
Check the latest tracking information and allow the estimated delivery timeframe to pass.
If your tracking has not updated, your parcel appears to be significantly delayed, or you believe it has been lost, contact info@theologieclothing.com with your order number. We will investigate the delivery with the relevant carrier and advise you of the next steps.
Theologie Clothing is responsible for your order until it has been delivered to you or to a person you have authorised to receive it.
International orders may be subject to customs duties, import taxes or handling fees imposed by the destination country.
These charges are not included in Theologie Clothing’s product or delivery prices unless expressly stated at checkout. The recipient is responsible for paying any charges required before the parcel can be delivered.
Customs rules and charges vary by country, so we recommend checking with your local customs authority before placing an order.
Contact info@theologieclothing.com immediately with your order number and the correct delivery address.
We will try to update the address, but changes cannot be guaranteed once the order has entered production or been dispatched. If an incorrect or incomplete address causes the parcel to be returned or requires redelivery, you may be responsible for the additional delivery cost.
Theologie Clothing remains responsible where the carrier delivers the parcel incorrectly, rather than where the address supplied by the customer was incorrect.
Once your order has been completed successfully, you should receive an order confirmation email containing your order details and order number.
Check your spam or junk folder if the email does not arrive shortly after checkout. If you still cannot find it, contact info@theologieclothing.com and provide the name and email address used for the order.
The payment methods currently available will be displayed securely during checkout. These may include major credit and debit cards, PayPal and any additional payment options supported by our checkout.
Payment availability may vary depending on your location, device and order currency.
Contact info@theologieclothing.com immediately with your order number and the change you would like to request.
Because orders move into production quickly, changes to the product, size, colour or quantity cannot be guaranteed once production has started. If the change cannot be made, your rights under our Returns and Refund Policy and applicable consumer law are not affected.
Check that your card details, billing address and security information have been entered correctly and that sufficient funds are available.
Your bank or payment provider may decline a payment for security or authorisation reasons. Try the payment again, use another available payment method or contact your bank for assistance.
Theologie Clothing does not receive the reason for every declined payment.
Unless the terms of a promotion state otherwise, only one discount code can be applied to an order.
Discount codes must be entered during checkout and cannot usually be added after an order has been completed. Some discounts, products or promotions may also be excluded from use with other offers.
Your order number is included in the order confirmation email sent after checkout. It may also appear in your customer account where account order history is available.
Check your spam or junk folder if you cannot find the confirmation email. When contacting us about an order, include the order number so we can assist you more quickly.
Yes. Enter the recipient’s name and delivery address during checkout and check that all details are correct before completing the order.
Prices may still appear on order confirmation emails or other digital communications sent to the purchaser. Gift wrapping and personalised gift messages are not currently available unless stated on the product or checkout page.
Contact info@theologieclothing.com as soon as possible if you wish to cancel your order.
Because orders move into production quickly, we cannot guarantee that an order can be stopped before production or dispatch has begun.
For eligible online purchases, you may also notify us that you wish to cancel within 14 days of receiving your order. You must then return the item within a further 14 days, following the instructions in our Returns and Refund Policy. Your statutory rights are not affected.
Contact info@theologieclothing.com immediately with your order number and the change you would like to request.
Because orders move into production quickly, changes to the product, size, colour, quantity or delivery address cannot be guaranteed once production has started.
If we cannot make the requested change, any applicable cancellation and return rights remain available under our Returns and Refund Policy and UK consumer law.
Contact info@theologieclothing.com before returning your item and include your order number and the reason for the return.
For a change-of-mind return, you must notify us within 14 days of receiving your order. Once you have notified us, you must send the item back within a further 14 days.
We will provide the return instructions and return address. Do not send an item back without contacting us first, as returns sent to an unauthorised address may not be processed correctly.
Please review our Returns and Refund Policy for full return conditions and information about return postage.
For a change-of-mind return, you must notify us within 14 days of receiving your order. You must then send the item back within a further 14 days after notifying us.
Faulty, damaged, incorrect or misdescribed items are handled separately under your statutory rights.
Please review our Returns and Refund Policy for the full conditions and return instructions.
We cannot accept change-of-mind returns for items that have been worn beyond what is reasonably necessary to check the fit, washed, altered or damaged while in your care.
You may inspect and try on a garment as you would in a shop. However, where handling beyond this has reduced the item’s value, we may make an appropriate deduction from the refund.
This does not affect your statutory rights where an item is faulty, damaged on arrival, incorrect or not as described.
Contact info@theologieclothing.com as soon as possible and provide:
We will assess the issue and provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a repair, replacement, price reduction or refund.
Faulty, damaged, incorrect or misdescribed items are not treated as ordinary change-of-mind returns.
Once your return has been approved, we will issue the refund to the original payment method without undue delay.
For a change-of-mind return, the refund will be processed within 14 days of receiving the returned item or receiving evidence that it has been sent back, whichever happens first. We may withhold the refund until one of these conditions has been met.
Your bank or payment provider may require additional time to credit the funds to your account.
For an eligible change-of-mind cancellation covering the entire order, we will refund the original standard delivery charge paid.
If you selected a more expensive delivery option, we are only required to refund an amount equal to our least expensive standard delivery option. The additional delivery upgrade cost will not be refunded.
If you return only part of an order, the original delivery charge may not be refunded unless required by law. Where an item is faulty, damaged, incorrect or misdescribed, any applicable delivery costs will be handled in accordance with your statutory rights.
Review the size guide, product measurements and product-specific fit recommendation on the relevant product page before placing your order.
Fit may vary between garments, so the same labelled size may not fit identically across every product. Where you are between sizes, follow the guidance provided for the individual garment.
Fit varies between products because garments may use different cuts, fabrics and sizing specifications.
Each product page includes a size guide and fit recommendation. Please review these details before ordering rather than relying only on your usual labelled size.
Use a flexible measuring tape and measure over light clothing without pulling the tape too tightly.
Measure the relevant areas shown in the product size guide, which may include your chest or bust, waist, hips and garment length. Compare your measurements with the size chart on the individual product page before ordering.
Where your measurements fall between sizes, follow the fit recommendation provided for that garment.
Use a flexible measuring tape and place it around your head where the cap or beanie will naturally sit, usually just above your eyebrows and ears.
Keep the tape level and comfortably snug without pulling it tight. Compare the measurement with the sizing information on the relevant product page.
Where a product is listed as one size, review the stated fit range before ordering.
Fabric composition, garment weight, construction details and other relevant product information are listed on the individual product page.
Because materials and specifications may vary between products, please review the details for the specific item before placing your order.
Always follow the care instructions shown on the garment label and any additional guidance provided on the product page.
As a general guide:
Care requirements may vary between products, so the garment label should take priority.
Colours may appear slightly different in person because screens display colour differently and individual display settings can vary.
Minor differences may also occur between garments, materials and production batches. These variations are normal and do not necessarily indicate that the item is faulty.
Yes. Minor measurement differences may occur between individual garments, sizes and production batches.
The measurements shown on each product page should be treated as a guide. Small variations within normal manufacturing tolerances do not necessarily mean that the product is faulty.
We do not offer gift cards at this time. When available, they will be sold directly through the Theologie Clothing website, with values, terms, and purchase options detailed on our Gift Cards page.
Track my order
View your order status, delivery progress and tracking information.
You may be asked for your order number and the email address used at checko
If you could not find the information you need, contact our team and we will get back to you within 1–3 business days.
For questions about an existing order, please include your order number and use the same email address used at checkout.
